Shipping

We ship to the following countries: UK, Irish Republic, Jersey, Guernsey, Isle of Man, USA and Australia. All items are sent by special delivery and have the appropriate insurance.

When you place an order, we will contact you to confirm your specific delivery needs. Items held in stock will be shipped within 5 working days. For bespoke items that require manufacture (Design your own ring), these will take 2-6 weeks.

Returns Policy

You may return items within 30 days of delivery for a full refund, provided that they are returned as sold, i.e. unworn with all the supporting paperwork. All returns must be sent by Royal Mail special delivery and fully insured by sender. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Payment

Payment for goods can currently be made via a debit/credit card, cheque (subject to clearance) or Paypal

Product Warranty

All goods sold by stonejewellers.co.uk come with a lifetime warranty*, which covers any manufacturing defects. This guarantee does not cover any work carried out by a third party.

*Diamonds are set in a way that they will NOT fall out of our jewellery, however, they can be dislodged. We therefore strongly recommend that you fully insure your diamond jewellery as loss of diamonds does not fall under the stonejewellers.com warranty.

Privacy Policy

Dear Visitor: http://www.stonejewellers.co.uk "Website" is a site which is operated by Stone Jewellers Ltd.

For the purpose of the applicable data protection legislation, the data controller is Stone Jewellers and Company of 12 Warstone Mews, Warstone Lane, Hockley, Birmingham, B18 6JB

We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy ("Privacy Policy") sets out how we use and protect any personal information that you give us when you use this Website, order through our catalogue or on our telephone order line or visit our store. If you have any questions about this policy or do not agree with it, please contact us by email or by telephone at 0121 236 2040 before using this Website.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 1 Feb, 2011.

What information do we collect?

In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following information:

• account registration information including your name, telephone number, postal address and email address;
• billing information, transaction and credit card information is held by our ecommerce gateway supplier known as SagePay.
• if you contact us, we may keep a record of that correspondence; and
• information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons:

• internal record keeping;
• to improve our products and services;
• to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
• to communicate with you with regard to your stonejewellers.co.uk account;
• if you have purchased a product or requested a catalogue from us, you will be placed on the Stone Jewellers mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact us by email or by telephone at 0121 236 2040 to let us know and you will be removed from our mailing list);
• to contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you;
• to contact you for market research purposes, if you have not objected to such use. Please note that you can object to the use of your data for market research purposes at any time. To do so please contact us by email or by telephone at 0121 236 2040 to let us know.

Direct marketing

As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact us by email or by telephone at 0121 236 2040 to let us know and we will not send you any direct marketing.

Email marketing

We would also like to provide you with the information above by email. However, we appreciate that email "spam" has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products:

• We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and
• We may also use your email address to share information about our products, services and events that may be of interest to you by way of Stone Jewellers. informational emails, unless you have asked us not to do so.

Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you Stone Jewellers informational emails.

If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. 

Who do we share this information with?

We will not transfer or disclose your personal information to third parties other than to:

• the third party suppliers and vendors we engage to help us run our business;
• a purchaser or potential purchaser of our business,

unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of Stone Jewellers, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

How to get copies of or amend the information we have collected?

You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to us at Stone Jewellers, 12 Warstone Mews, Warstone Lane, Hockley, Birmingham, B18 6JB or by email

If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to us at Stone Jewellers, 12 Warstone Mews, Warstone Lane, Hockley, Birmingham, B18 6JB or by email. We will correct or update any information as soon as possible.

Security and storage

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone..

Cookies

We use cookies for certain areas of our Website, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that allow our Website to recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. We use cookies to:

• Record your session information (such as the particular Products you purchase from our Website);
• Record your specific information on the web pages you select to view; and
• Retain your answer to our question regarding residency.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting "Tools/Internet Options" and reviewing your privacy settings or by selecting "delete cookies". However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.